Quickly configure, deploy, test and scale up innovative business models
Fast Track and Digital Brands |
The Challenge
The telecommunications industry is driven by new technologies/devices, new markets, and innovative services. While some technology roll-outs are planned long-term, innovative services and market expansions occur quickly, especially when competitors succeed and carriers must quickly replicate to catch up and protect their customer base. Legacy, monolithic, on-premises, single-tenant, back-office-oriented Business Support Systems (BSS) hinder market expansion and innovative service testing due to their lack of speed, agility, and modern capabilities—such as omnichannel APIs and Generative AI enablement—necessary for fast-track experiments. They are also costly to expand and adapt, making it challenging to test hypotheses, scale successful initiatives, or pivot strategies quickly.
The Solution
CompaxDigital BSS provides a fully digital, modern, modular, and tier 1-proven BSS platform. It is designed around the principles of agile digital journeys, Generative AI (GenAI) enablement, microservices, DevSecOps, continuous delivery and continuous integration (CD/CI), multi-tenancy, API-first access, omnichannel support, and public-cloud-native deployments. Emphasizing the Agile delivery methodology and robust, unique multi-tenancy, CompaxDigital BSS leverages its extensive experience in new line-of-business delivery projects, making it a proven choice for fast-track “greenfield” Digital BSS projects.
At the heart of CompaxDigital BSS is a production-proven no-code/low-code Workflow Engine. The Workflow Engine facilitates agile digital customer journeys across various channels—app, web, retail, or partner—and provides full GenAI enablement capabilities. Utilizing unique multi-tenancy features with a highly reusable library of automation templates and processes, the platform offers unparalleled speed in deploying new fast-track solutions. Additionally, its comprehensive set of REST APIs supports modern authentication and sign-up standards. Combined with a flexible microservices integration system with full monitoring and operations capabilities, CompaxDigital BSS is an ideal choice for establishing a foundation for continuous innovation.
CompaxDigital Key Capabilities for Fast Tracks Rollout
Agile Customer Journey Management
Agile digital process automation from customer acquisition to support to upsell an/or retention flexibly covers entire customer journey
Future-proof GenAI Enablement
Ability to incorporate any new case or capability supported by rapidly evolving GenAI models, without the need for product upgrades or customization
API-first Omnichannel Experience
Full set of REST APIs with identity management and modern authentication methods, working over any channel – app, web, retail/PoS, or partner
Multi-Tenancy Deployment
Ability to share infrastructure and reuse integrations and business processes, provide cross-domain provisioning and instantly add new lines of business
Support all Service Types
CompaxDigital near real-time rating and bBilling with online charging of pre-integrated OCSs supports prepaid, postpaid, and converged
Genuinely Modular
Ability to start with an optimal set of the core modules needed for the initial transformation and seamlessly add more as transformation progresses
Full Scale Digital Transformation of the Consumer Business
Modernizing the IT landscape for the B2C line of business
Cloud BSS for Quadruple Play Services
Cloud-native BSS Stack for a converged service offering with a 3-month time-to-market for Swisscom’s second brand
Key Benefits Achieved
Secure market differentiation thru future-proof technology.
- API-first approach, agile omnichannel customer & partner journeys, GenAI-enabled
- Faster Time-to-Cash via workflow automation
- Modular deployment in a plug & play environment
- Build once & reuse across lines of business and segments
- Ability to start with the minimum and seamlessly evolve
- Support for all types of services and technologies
- Ensure omnichannel and API-first UI and experience
- Complex B2B2x products from multiple partners at various marketplaces
Technology
Product Configurability
and Innovation at Scale
Digital BSS
Next-gen Platform Built
for Agility and Speed
Solutions
Agile Delivery for
Business Critical Projects