Retail Management |

Maximum flexibility and no/low-code configuration

In today’s telecommunications and converged services market, retail management remains critical for delivering seamless, multi-channel customer experiences. As telcos expand beyond traditional services to offerings like smart home solutions, IoT devices, and bundled digital services, physical stores play a vital role in product discovery, service activation, and customer support. To meet modern customer expectations, businesses need to align their physical and digital operations, ensuring a consistent and personalized customer journey across all touchpoints—whether in-store, online, or through self-service channels.

The CompaxDigital Retail Management solution is an integrated component of the CompaxDigital BSS/OSS platform, delivering advanced capabilities for managing retail operations and the enterprise stock. It streamlines in-store workflows, optimizes inventory management, and connects physical retail activities with digital operations. With support for end-to-end processes like sales, returns, stock movements, and customer onboarding, the solution ensures a unified view of customer and inventory data across all channels. Its modular design allows businesses to efficiently manage both large-scale retail networks and smaller enterprise setups, providing seamless interactions between physical stores, digital touchpoints, and backend systems.

By leveraging CompaxDigital’s BSS/OSS platform together with retail management, businesses gain a truly omnichannel customer experience, enhancing both in-store and digital engagement, enabling click & collect and buy online pick up in store (BOPIS) capabilities. The unified Inventory Management ensures real-time stock visibility, reducing delays and improving operational efficiency. Additionally, seamless integration with the broader CompaxDigital BSS/OSS platform allows for streamlined service activations, faster order fulfillment, and superior customer support. This holistic approach empowers telcos and converged service providers to increase sales, reduce costs, and deliver exceptional, consistent service across every channel.